Scanstay · Digital guest guides for Cape Town stays

What's the Wi-Fi password?Is the geyser on?Where do we leave the keys?How do we work the braai?Is tap water safe to drink?What time is check-out?The power is off, is that normal?Which beach is good today?How do we get to the airport?What's a "robot"? What's the Wi-Fi password?Is the geyser on?Where do we leave the keys?How do we work the braai?Is tap water safe to drink?What time is check-out?The power is off, is that normal?Which beach is good today?How do we get to the airport?What's a "robot"?

The problem

Every booking, the same questions. Usually after 22:00.

Airbnb's check-in message gets buried. The printed house manual gets ignored. So guests message you, and you answer the same five things again, from the braai, from the beach, from bed.

A Scanstay guide answers them before they're asked, in the guest's hand, in their language, for the whole stay. It works for direct and Booking.com guests too.

Hi! What's the Wi-Fi password again?21:47

ProteaHill_Guest / fynbos-sunset-26 🙂21:52

Thanks! Also the water's cold, is the geyser on?06:52

And what time is check-out? Where do keys go?08:15

How it works

Live in a day. You never write a word.

You answer a short list of questions. We do the writing, the translating and the card.

Tell us about your place
Wi-Fi, how guests get in, house quirks, rules and a few local favourites. A WhatsApp voice note is fine.
10 minutes
We build your guide
Every section written for your property, local tips with travel times and map links, emergency numbers checked, nine languages.
Within 24 hours
Stick the card on the fridge
You get a print-ready QR card with the Wi-Fi on it. Guests scan it with their camera. No app, no account.
2 minutes

What's included

Everything a guest needs, from the airport to check-out

Fourteen sections, written for your property. You check it; we write it.

Before they arrive

Getting hereAirport transfers with real prices, directions, a map link, late and early arrivals.
ArrivingGate code, key safe, parking and what to switch on first.

During the stay

Wi-FiWith a one-tap copy button.
Your homeGeyser, power cuts, aircon, TV, kitchen, braai, washing machine, safe.
What's hereWhat's stocked and what's on request.
SafetyAlarm, locks, fire, first aid, nearest hospital.
House rulesFirm, polite, translated.

Out and about

ExploreYour favourite places in six tabs, each with a tip, travel time and map link.
Getting aroundUber and Bolt, buses, driving on the left, car guards.
Good to knowPlugs, money, tipping, sun and wind, SIM cards.
Local lingoWhat "now now" and "robot" mean.

Leaving and help

Check-outA checklist guests tick off, plus your late check-out terms.
Help and emergenciesYour WhatsApp with a one-tap button and nine local emergency numbers.
Guest FAQThe questions your guests ask most, answered first.

Search across the whole guide
Opens in the guest's language automatically
Light and dark mode
Save to home screen
Update anything without reprinting
No app to download

For international guests

Your guide speaks their language.

It opens in the language their phone is set to, and they can switch with one tap. Every section is translated, house instructions and emergency info included, not just the headings. Need another language? Ask.

English
Deutsch
Français
Nederlands
Español
Português
Italiano
中文
Afrikaans

Local lingo

"Just now" doesn't mean right now.

Every guide explains the South African words visitors hear on day one, so your guests feel at home faster and laugh with the locals, not at them.

NounRobotA traffic light. "Turn left at the robot."

TimeNow nowSoon. A few minutes, usually.

Time, looselyJust nowLater. Sometime. It can be a while.

Everything goodLekkerGreat, nice, tasty. The highest praise.

Pricing

One price. Everything included.

No setup fee, no extras, no language surcharges. Less than one night's booking a month.

Per property

R199 a month

or R1,990 a year: two months free

Your guide, written for you and live in 24 hours
All 14 sections, 9 languages
Print-ready QR card design
Unlimited updates, usually the same day
No setup fee

Get a free preview

6-month minimum, then cancel any time with a month's notice.

Managing 10 or more units? Ask about portfolio pricing and two free units to try.

FAQ

Questions hosts ask.

Do guests need to download anything?

No. They point their phone camera at the card and the guide opens in their browser. They can save it to their home screen for the rest of the stay.

Which languages are included?

English, German, French, Dutch, Spanish, Portuguese, Italian, Chinese and Afrikaans, at no extra cost. The guide opens in the guest's phone language. Ask us if your guests need another.

Do I have to write it all myself?

No. You answer a short list of questions, or send a voice note. We write every section, add the local tips, travel times and emergency numbers, and word your rules politely. You check it before it goes live.

What if my Wi-Fi password or a rule changes?

WhatsApp us and we'll update it the same day, in every language. The QR card stays the same, so there's nothing to reprint.

Airbnb already sends my check-in info. Why do I need this?

Airbnb's message is buried in the app and only reaches Airbnb bookings. The guide is one scan away for every guest, direct and Booking.com included, for the whole stay.

Is my Wi-Fi password public?

The guide's link isn't listed or searchable anywhere; it's only on the card inside your unit. Change the password between seasons and we'll update the guide.

Can I see one with my own details first?

Yes. Send your Wi-Fi name, check-in time and three local favourites and we'll make a free preview.

Is there a contract?

There's a 6-month minimum, because we write the whole guide upfront at no setup cost. After that you can cancel any time with a month's notice, and your guide stays online until the end of the paid month.

Why is there no setup fee?

We'd rather you judge the guide by the guest messages that stop coming in. You pay R199 a month, or R1,990 a year, and that's it.

Your guests stop asking for the Wi-Fi password.